Customer Account Representative

Overview

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This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45,000.00/yr - $50,000.00/yr

Direct message the job poster from Vaco by Highspring

• The Customer Account Representative will be the point of contact for his/her assigned outside Sales Representatives and corresponding customer portfolio. Primary responsibilities include:
• Process the customers  purchase orders and all related requests according to policy and procedure
• Ensures that all transactions meet acceptable profit requirements and shipment deadlines and audits orders for accuracy prior to releasing
• Provides proper documentation and certifications related to the transactions
• Maintains all customer specific information within the operating system
• Monitors order progression across multiple departments
• Utilizes company systems and reports to accurately monitor progression of orders through the system
• Release orders in advance to reduce cost and prevent error.
• Follows set guidelines in submitting accurate and complete requests or paperwork to other departments by appropriate deadlines
• Submits sales orders for timely invoicing
• Have basic knowledge of all other departments  duties to properly field customer inquiries and satisfy requests.
• Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing Sales Order Adjustments
• Effectively communicates order status to customers, including but not limited to backorder information, blanket order status, and future order confirmations
• Process Return Goods Authorizations, Corrective Action Requests and Sales Order Adjustments as needed
• Assists in all proactive duties aimed at executing soft sales, managing targets and maintaining current accounts.
• Completes tasks based on priority level
• Contributes to the group s success by assisting with coverage during absences or offering assistance to others during slow workload periods.
• Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
• Stays up-to-date on developments related to the company, profession, resources, and technology

• Entry level

• Full-time

• Manufacturing

• Transportation Equipment Manufacturing