Service Manager

Overview Company Overview:
Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description Allied Universal is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime

Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams

Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property

Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance:

Respond to escalated issues professionally, coordinating with clients and internal teams

Maintain training, safety, and operational standards while managing uniforms, equipment, and suppliesQUALIFICATIONS (MUST HAVE):

Must possess one of the following:

Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization

Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization

High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization

Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business

Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.

Experience in leading development, and retaining a diverse team while building positive client relationships

Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results

Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction

Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

Proficiency in web-based applications and computer systems, including Microsoft Office Ability to communicate effectively with clients and employees while…