Customer Care

Answering or making calls to customer to learn about and address their needs, complaints, or other issues with products or services.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Call Center Requirements:

Minimum of Bachelor's degree

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and strong typing skills.

Ability to ask prying questions and diffuse tense situations.

Strong time management and decision making skills.

Adaptability and accountability.

Fluency in multiple languages may be desired

Willing to work SHIFTING

PT Electronic City Indonesia, Tbk. (Stock code: ECII), is a pioneer of modern electronic retail in Indonesia that was founded in 2001. Currently ECII already operates 60 stores spread across various regions in Indonesia and has covered 5 main Islands (Java, Bali, Sumatera, Kalimantan and Sulawesi). Electronic City provides a variety of products are available in four main categories include Audio-Videos, Home appliance, Mobile devices & gadgets, as well as IT and office equipment.

Electronic City also pioneered to provide value added services to consumers.