Supervisor Teknisi

Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.

Supervise technicians during customer repair services and provide support when issues arise during the repair process.

Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.

Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.

Analyze spare parts requirements on a monthly basis.

Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.

Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.

Carry out customer satisfaction surveys at dealer locations.

Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.

Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.

Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.

Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.

Issue tax invoices for customer payments related to electronic goods service activities.

Manage spare parts sales administration.

Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.

4 years of experience in the same position

Diploma / bachelor's degree of electrical engineering

Excellent communication skills, both verbal and written

Good networking and Negotiation skill

Good knowledge and understanding of technical issue

Good leadership, Responsive, Persuasive and Innovative

Excellent Inter-personal Skills, Fast Learner, Team Developer

Flexible and open to changes and able to manage multiple tasks in restricted time frames

Thriving at Microsoft office (Power point/Excel/Word), ERP

Willing to be placed all over Indonesia

Fully vaccinated for Covid-19

Household Goods & Appliances Manufacturing 101-1,000 employees

Haier, a global electronics leader and provider of digital transformation solutions, is committed to enhancing lives worldwide. Headquartered in Qingdao, China, it operates 10 R&D centers, 71 research institutes, 35 industrial parks, and 143 manufacturing sites, supported by a global sales network with 230,000 points of presence. In Indonesia, Haier operates as PT Haier Sales Indonesia. After acquiring PT Sanyo Sales Indonesia in 2012, the brand rebranded as AQUA Elektronik in 2016.

AQUA has grown rapidly, employing over 700 people with 18 branches, 158 service centers, and 3,000 dealers across Indonesia.