Call Center Operations Leader: Reservations & Dispatch

A leading transport service provider is seeking a Call Center Manager in Malden, MA, to oversee reservations, scheduling, and dispatching operations. The role requires a high school diploma and Trapeze experience, alongside strong customer service and supervisory skills. Responsibilities include managing staff training and ensuring quality service. This position emphasizes effective communication and the ability to adapt within a dynamic environment.

Applicants should be prepared for a pre-employment drug test and background check.
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