Front Desk Officer

Manage client communications via Whats App, email and phone

Respond to inquiries regarding lessons, programs, schedules, prices and availability

Assist clients with bookings, confirmations, payments and rescheduling

Provide clear and accurate information about the center’s services

Suggest suitable alternatives when a requested service or time slot is unavailable

Help convert client inquiries into bookings while maintaining excellent service

Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams

Support reception and pro shop operations when required

Maintain organized communication records and ensure reliable follow-up

Uphold club standards and etiquette with a friendly, member-first approach

Assist with opening/closing procedures, including cash handling and reporting

Polished, professional presence with genuine warmth and interpersonal skill

Experience in hospitality, luxury retail, private club, or high-end customer service preferred

Comfortable with booking/scheduling software and point-of-sale systems (training provided)

Strong multitasking ability in a dynamic, member-facing environment

Passion for racquet sports and community-building is a strong plus

Reliable, punctual, and adaptable to a flexible schedule