Receptionist​/Front Desk

Location
:
Malden
Work Days
:
Monday-saturday various shift 11:30am-8:00pm 8:30am-5:00pm
Category
:
Clerical and Administrative Support
Department
:
Malden Family Health
Job Type
:
Temporary
Work Shift
:
Various Shifts
Hours/Week
: 40.00

Hourly Rate: 19-22 per hour

Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA’s temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.

Performs a wide range of administrative and support functions for the department. Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication.

• Follows CHA appointment scheduling policies and protocols
• Follows special scheduling guidelines such as scheduling for procedures
• Schedules new and follow-up appointments for patients within an appropriate time frame.
• Collects complete appointment information to identify patient and reason for appointment
• Places reminder calls to patients as directed
• Notifies patients of schedule/appointment changes in a timely manner.
• Supports team based care with asynchronous activities including responding to Mychart and in basket messages within scope
• Monitors EPIC staff message in-basket as well as CHA email.
• Supports collection of medical records needed for new and established patient appointments

• Follows CHA registration policies and protocols
• Completes computer registration thoroughly and accurately according to protocol.
• Prepares appropriately for computer downtime.
• Greets patients and visitors. Contributes to presenting the clinic/department in a positive manner.
• Checks in patient for appointment upon arrival and verifies insurance coverage
• Attaches and verifies referrals for upcoming scheduled appointments in EMR
• At registration, distributes appropriate screening forms and paperwork to patients
• Routes patient billing questions to the appropriate department.
• Collects co-payments. Provides patients with accurate receipts and prepares co-payments for deposit.
• Assists patients with transportation needs.
• Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse.
• Follow up on no show patients

• Answers telephones promptly and courteously
• Clearly identifies proper name of site and self.
• Directs all calls to appropriate staff and contacts providers as needed utilizing established call routing guidelines
• Follows CHA policies and protocols to identify patients with an urgent condition who require a warm handoff to a nurse
• Manages incoming calls by determining urgency before placing on hold.
• Maintains patient confidentiality at all times.
• Takes messages accurately and thoroughly utilizing established intake directions and routing guidelines.

• Completes Request of Information form accurately and completely.
• Scans clinical information into EMR following Health Information guidelines

• Participates in team-based care and panel management
• Performs patient inreach and outreach including but not limited to outreach phone calls, letters and appointment scheduling.
• Documents all patient encounters thoroughly and accurately in the patient's medical record.
• Faxes or scans orders and referrals

• Utilizes assistance from Interpretive Services when requested/appropriate
• Documents appropriate patient interactions in the medical record (i.e. brief encounters).
• De…