Associate Director of Compliance & Quality Improvement

Associate Director of Compliance & Quality Improvement

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

The Associate Director of Compliance & Quality Improvement is a key leadership role responsible for designing, implementing, and managing a comprehensive compliance program across the behavioral health system. Reporting directly to the Director of Clinical Operations & Network Strategy, this position ensures that all organizational activities, clinical operations, and business practices adhere to federal, state, and payer regulations, internal policies, and ethical standards.

The Associate Director will establish and lead the compliance infrastructure—developing systems, policies, and processes that minimize organizational risk, ensure readiness for audits, and drive quality improvement. The role will require close collaboration with departments including

Payer Relations, Provider Relations, Practice Management, Quality, Human Resources, Clinical Operations, Finance, and othersto ensure a culture of compliance and accountability across the enterprise.

• Compliance Program Leadership
• Design, implement, and oversee the organization’sCompliance Department and comprehensive compliance program, ensuring alignment with regulatory requirements, accreditation standards, and organizational goals.
• Develop, update, and enforce compliance policies and procedures covering clinical, operational, billing, privacy, and administrative activities.
• Establish mechanisms for reporting, investigating, and resolving compliance concerns, ensuring timely and appropriate corrective actions and performance improvement projects.
• Create and maintain acompliance governance structure, that includes regular reporting to the leadership teams in conjunction with the Director of Clinical/Medical Operations & Network Strategy & Development which provides compliance forecasting on a continuous basis
• Monitor regulatory developments in behavioral health and ensure timely communication and implementation of necessary changes.

• Oversee compliance with all applicable federal and state regulations, including HIPAA, CMS, Medicaid, Medicare, CARF, and other/payer-specific standards as needed
• Develop arisk assessment framework to identify, prioritize, and mitigate potential areas of compliance vulnerability.
• Conduct and manage internal audits and monitoring activities to ensure accuracy and integrity in billing, documentation, clinical operations, and administrative practices.
• Lead investigations into compliance violations, coordinate corrective actions, and ensure follow-up and documentation.
• Serve as the organizational liaison for external audits, payer reviews, and regulatory inspections.
• Prepare comprehensive compliance reports and risk analyses for executive leadership.

• Establish and manage a structured
  
  Compliance Program Management Office (PMO) for overseeing ongoing and ad hoc compliance and quality improvement initiatives.
• Plan, lead, and track organization-wide projects focused on audit readiness, quality improvement, and risk reduction.
• Collaborate with Clinical and Operations leadership to align quality and compliance initiatives with performance improvement goals.
• Implement data-driven compliance dashboards and tracking systems for real-time visibility into key compliance indicators.
• Partner with the Quality and Clinical Operations teams to ensure performance improvement activities support regulatory compliance and best practices.

• With the collaboration of the Director, Clinical/Medical Operations & Network Strategy & Development work in close partnership with:
• Payer Relations to ensure adherence to payer contract requirements, credentialing standards, and utilization review expectations.
• Provider Relations to reinforce provider education, training, and compliance with documentation, coding, and clinical protocols.
• Practice Management to maintain compliant workflows, patient privacy standards, and operational efficiency.
• Human Resources to manage compliance training programs, employee onboarding education, and disciplinary processes when appropriate.
• Finance & Billing Teams to ensure claims integrity and compliance with reimbursement requirements.
• Serve as a trusted compliance advisor to operational leaders, ensuring integration of compliance considerations in all decision-making processes.

• Develop and implement acomprehensive compliance training and education program for staff and leadership at all levels.
• Promote a proactive culture of compliance, ethics, and transparency…