Applications Analyst III- Epic Resolute

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Location: Commerce Place

Work Days: M-F, 8:30am-5:00pm with some flexibility

Category: Information Technology

Department: IT Analysis

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union Name: Non Union

CHA Information Technology is a progressive, innovative, fast‑paced and dynamic department supporting a vibrant health system that serves everyone in need. The Applications Analyst III works to implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications leveraged by Cambridge Health Alliance in conducting daily operations under the direction of the Manager/Director/Sr. Director of Applications.

Clinical applications are under the oversight of the CMIO.

The Applications Analyst III is responsible for maintaining and optimizing existing system applications, including Epic. This involves coordinating with users and vendors to test system application updates and ensure they function correctly before live deployment, as well as integrating new applications into the health information system according to schedule.

This role serves as a liaison between users and software vendors, guiding modifications to system applications to improve performance. The analyst also facilitates end‑users' understanding and maximization of software use for daily operations, collaborating with I.T. Education staff to develop specialized training and educate users on system optimization.

Key responsibilities include responding to user questions promptly, referring them to the appropriate department or person when necessary. The Applications Analyst III also coordinates with Business Analysts to provide expertise in developing reporting tools and manages IT projects in collaboration with Operational and Clinical subject‑matter experts.

• Bachelor's degree in a healthcare‑related field, Information Systems, or Business Management. Equivalent relevant experience may be considered in lieu of a degree.
• 5‑7 years of experience as an Application Analyst or in a similar healthcare IT role (or equivalent clinical role).
• Epic Resolute experience is required, and Professional Billing certification is preferred.
• Significant experience working in a complex healthcare organization and deploying systems to meet user needs.

• Strong analytical skills.
• Solid understanding of EHRs and databases.
• Critical eye for risk analysis, monitoring, and quality assurance.
• Strong interpersonal skills with a demonstrated ability to work in a team‑based setting to improve care systems.
• Demonstrated experience working with cross‑functional groups and varied needs.
• Good written and oral communication skills.
• Demonstration of ongoing growth in skillsets and responsibilities.

• Project management skills and experience with project management tools are strongly desired.
• Experience with clinical, financial, and administrative software, as appropriate to the role.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity.

We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on…