Senior IT Manager, Systems & Operations

RSAC is the premier series of global events and year‑round learning for the cybersecurity community. RSAC is where the security industry converges to discuss current and future concerns and gain access to experts, unbiased content, and ideas that help individuals and companies advance their cybersecurity posture and build stronger, smarter teams.

Both in‑person and online, RSAC brings the cybersecurity industry together and empowers the collective “we” to stand against cyberthreats around the world. RSAC is the ultimate marketplace for the latest technologies and hands‑on educational opportunities, helping industry professionals discover how to make their organisations more secure while showcasing the most enterprising, influential, and thought‑provoking thinkers and leaders in cybersecurity today.

RSAC is seeking an experienced Senior IT Manager, Systems & Operations to lead day‑to‑day Corporate IT operations while serving as a hands‑on technical administrator for the company's core workplace technologies.

This role combines IT operations leadership, Microsoft 365 and identity administration, endpoint management, SaaS administration, vendor/MSP management, and technical project delivery.

The position will manage RSAC's MSP and other technology service providers while maintaining direct technical ownership of systems requiring deeper internal knowledge or administrative control. The role will serve as the escalation point for complex issues that extend beyond Tier 1/Tier 2 support and will partner closely with IT Security on identity, endpoint, access‑management, and security initiatives.

A successful candidate will have demonstrated a balance of strong technical skills, good organization, project management and an ability to self‑direct. Internal customer service and interfacing with RSAC stakeholders in a professional manner is a key requirement for this role.

• Serve as a primary administrator and technical owner for RSAC's Microsoft environment, including:
  Microsoft 365, Intune, and conditional access policies.

• Own the day‑to‑day operational health and reliability of Corporate IT services.

• Manage RSAC's Managed Service Provider and other IT service providers.

• Establish service expectations, SLAs, escalation paths, operating procedures and measurable support standards.

• Act as RSAC's Tier 3 escalation point for complex support incidents that cannot be adequately resolved by the MSP.

• Review ticket trends, recurring issues and systemic failures and drive corrective actions.

• Maintain IT operating procedures, runbooks and knowledge‑base documentation.

• Coordinate employee onboarding, offboarding, device replacement and access‑management processes with HR and the MSP.

• Continuously identify opportunities to shift repeatable work to the MSP while retaining appropriate internal ownership and governance.

• Assist with email, domain, and DNS management.

• Assist with managing vendors, licensing, and procurement processes.

• Lead or substantially contribute to Corporate IT projects in alignment with the long‑term IT and security strategy roadmap.

• Collaborates cross functionality with IT Security and stakeholders and contributes to the execution of the IT security strategy.

• Administer Microsoft Intune for Windows and macOS endpoints.

• Maintain Windows Autopilot and Apple Business Manager integrations.

• Manage compliance policies, device configuration profiles, application deployment and endpoint security configurations.

• Support Bit Locker and File Vault recovery processes.

• Manage Windows and macOS provisioning standards.

• Administer Windows 365 Cloud PCs for appropriate contractor or remote‑access use cases.

• Own the laptop procurement…