ICT Technical Analyst Council

ICT Technical Analyst - Maldon District Council

Maldon District Council

Permanent,Full Time

From £43,330.36 to £48,825.81 per annum

Location:

Maldon

Closing Date: 28th October 2026

Maldon District Council is working in partnership with Essex Shared Services to support the role of ICT Technical Analyst, a full-time position offering hybrid working with an expectation of attending the office 2 days per week.

• To provide specialist technical support for the delivery of ICT and digital projects and Business as usual working with colleagues, suppliers and stakeholders to support successful outcomes.
• Ensure compliance with council policies, standards, governance arrangements and relevant legislation in the delivery of ICT projects.
• To enable the effective delivery of ICT systems, infrastructure and application changes that support service delivery and organisational priorities.
• Support the planning, coordination and delivery of ICT projects and work streams, ensuring activities are tracked and progressed appropriately.
• Ensure that project-related enquiries, issues and actions are recorded, managed and resolved in line with agreed processes and timescales.
• Effectively manage allocated ICT project tasks and small-scale projects, escalating risks and issues as appropriate.
• Support the implementation of new systems, upgrades and infrastructure changes, working across applications and technical environments.
• Be a role model for the service, demonstrating authenticity, integrity, resilience and compassion and focusing on communication, personal development and wellbeing.

• Support the delivery of ICT and digital projects by coordinating tasks, resources and activities across applications and infrastructure work streams.
• Contribute to project planning, scheduling and progress tracking, ensuring actions, risks and issues are identified and managed appropriately.
• Provide specialist input to ICT projects, supporting the implementation of new systems, system upgrades and infrastructure changes.
• Liaise with internal services, ICT colleagues and external suppliers to support effective project delivery and communication.
• Support testing, rollout and transition of ICT solutions into business-as-usual support, including documentation and handover.
• Maintain accurate project documentation, records and updates in line with agreed project and governance processes.
• Identify opportunities to improve project delivery processes, tools or ways of working and contribute to continuous improvement.
• Work collaboratively within the ICT service to ensure projects align with technical standards, security requirements and council policies.

• Educated to A level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT, digital or project support role
• Relevant experience in supporting IT projects, systems implementation, applications or infrastructure within a customer-focused environment
• Relevant vocational qualification or certification in IT, digital technologies or project support, or a willingness to work towards one
• Evidence of continuous professional development or a commitment to ongoing learning in IT systems, digital services or project delivery methodologies
• Good working knowledge of IT project delivery principles and ICT support from end to end.
• Understanding of ICT applications, systems and infrastructure within a local authority or similar complex organisation.
• Working knowledge of ICT governance, standards, policies and procedures, including information security and data protection.
• Knowledge of basic project management approaches, tools and documentation
• Understanding of testing, implementation and transition of ICT solutions into operational…