ICT Technical Analyst Council

Location:

Chelmsford Employment:
Full time Category:
Applications Manager Posted:
Valid to:
Apply:  Essex County Council Maldon District Council is working in partnership with Essex Shared Services to support the role of ICT Technical Analyst, a full-time position offering hybrid working with an expectation of attending the office 2 days per week.

Role

Purpose:

To provide specialist technical support for the delivery of ICT and digital projects and Business as usual working with colleagues, suppliers and stakeholders to support successful outcomes.

Ensure compliance with council policies, standards, governance arrangements and relevant legislation in the delivery of ICT projects.

To enable the effective delivery of ICT systems, infrastructure and application changes that support service delivery and organisational priorities.

Support the planning, coordination and delivery of ICT projects and work streams, ensuring activities are tracked and progressed appropriately.

Ensure that project-related enquiries, issues and actions are recorded, managed and resolved in line with agreed processes and timescales.

Effectively manage allocated ICT project tasks and small-scale projects, escalating risks and issues as appropriate.

Support the implementation of new systems, upgrades and infrastructure changes, working across applications and technical  a role model for the service, demonstrating authenticity, integrity, resilience and compassion and focusing on communication, personal development and wellbeing.

Accountabilities – Service Delivery:

Support the delivery of ICT and digital projects by coordinating tasks, resources and activities across applications and infrastructure work streams.

Contribute to project planning, scheduling and progress tracking, ensuring actions, risks and issues are identified and managed appropriately.

Provide specialist input to ICT projects, supporting the implementation of new systems, system upgrades and infrastructure changes.

Liaise with internal services, ICT colleagues and external suppliers to support effective project delivery and communication.

Support testing, rollout and transition of ICT solutions into business-as-usual support, including documentation and handover.

Maintain accurate project documentation, records and updates in line with agreed project and governance processes.

Identify opportunities to improve project delivery processes, tools or ways of working and contribute to continuous improvement.

Work collaboratively within the ICT service to ensure projects align with technical standards, security requirements and council policies.

The Experience You Will Bring:

Educated to A level standard, NVQ Level 3 or equivalent, or demonstrable relevant experience in an IT, digital or project support role Relevant experience in supporting IT projects, systems implementation, applications or infrastructure within a customer-focused environment

Relevant vocational qualification or certification in IT, digital technologies or project support, or a willingness to work towards one Evidence of continuous professional development or a commitment to ongoing learning in IT systems, digital services or project delivery methodologies

Good working knowledge of IT project delivery principles and ICT support from end to end.

Understanding of ICT applications, systems and infrastructure within a local authority or similar complex organisation.

Working knowledge of ICT governance, standards, policies and procedures, including information security and data protection.

Knowledge of basic project management approaches, tools and documentation

Understanding of testing, implementation and transition of ICT solutions into operational support.

Knowledge of good customer service practice and supporting stakeholders with differing levels of technical knowledge.

Awareness of continuous improvement and the importance of learning from project delivery experience.

Experience of supporting ICT and digital projects within a complex organisation.

Experience of working on system implementations, upgrades or infrastructure-related activities.

Experience of coordinating tasks, actions or work streams and supporting delivery against agreed plans and timescales.

Experience of working with internal stakeholders, ICT colleagues and external suppliers to support project delivery.

Experience of supporting testing, deployment or transition of ICT solutions into live environments.

Experience of maintaining accurate project records, documentation and progress…