Assistant Director, Business Services Operations

The Assistant Director of Business Services Operations supports the strategic operations and administration of the University’s Business Services department and provides cross-functional operational support to the Office of the Chief Operating Officer area.

Bringing excellence to all aspects of work and providing exceptional service, this position works directly with multiple areas within the Business Services department, including Dining Services, Campus Bookstores, Vending, Bookstore, Licensing and the Villa Graziadio Executive Center. Serving as a primary representative of the Business Services department, the Assistant Director of Business Services Operations employs professional and timely communication, initiative, hospitality, organization, and efficiency, and is overall responsible for the timely administration of routine processes.

This position ensures seamless operations and a professional environment, conducive to excellent service and high achievement.

As a member of the Chief Operating Officer’s central operational team, this role supports the entire division and helps meet departmental goals and priorities, through collaboration, initiative and follow-through. This position works directly with colleagues and vendors to communicate priorities, coordinate operations, write communications and reports, collaborate and complete projects, host events, and otherwise assist as needed.

The Assistant Director of Business Services Operations embodies and helps establish a model workplace culture that promotes Pepperdine’s mission, vision, and strategic plan; pursues excellence in every aspect of its work; promotes collaboration and unity; attracts, engages, and retains the best employees; and honors each individual team member, among others.

• Operations:
  • Oversee the daily and routine Business Services operations, to ensure expectations are met at the highest standard of excellence, including:
  • Meet regularly with business and campus partners to develop positive and collaborative working relationships with key stakeholders;
  • Ensure Business Services spaces are hospitable, neat, and meet departmental priorities; identify areas for improvement and place work orders, as needed; implement measures to ensure completion of work orders and projects;
  • Ensure business partners operations are in compliance with all City and County health and safety requirements;
  • Partner to oversee effective contract administration and ensure business partners are in compliance with contractual obligations;
  • Oversee and track department audits;
  • Provide timely communications with business partners and colleagues on pertinent operational information impacting their areas;
  • Continually update processes and departmental documents, for accuracy and effectiveness, including onboarding, standard operating procedures, and business continuity plans;
  • Collaborate with colleagues on emergency operations and ensure the effectiveness of emergency plans with business partners;
  • Identify and oversee event logistics, including quarterly Board of Regents meetings, to ensure a high level of event excellence and success; assist with event-set-up, as needed;
  • Manage Equipment Replacement Report and develop an annual strategic plan of funding priority items, in collaboration with colleagues and business partners.
• Administration:
  • Maintain, prioritize, and administer a high-level task management system to track tasks, projects, and initiatives to successful completion;
  • Communicate priorities to team members and business partners in a timely and efficient manner;
  • Meet assigned deadlines;
  • Develop strategic initiatives in alignment with the division's overall goals.
• Representative:
  • Serve as a representative of Business Services department, including:
  • Communicate on behalf of the University professionally regarding business partner or colleague inquiries, including direct inquiries to the appropriate party promptly and efficiently;
  • Compose professional correspondence and presentations;
  • Meet with internal and external stakeholders regarding business services matters; make presentations, as needed;
  • Assist the University during emergencies;
  • Host events and well represent…