Program Manager, Student Success & Career

Under the direction of the Senior Director, the Program Manager of Student Success & Career Advancement, provides project and technology management, development of enhanced processes, internship administration, event support, and data/analytics management that leads to greater student experience, success, and engagement.

In alignment with Graziadio’s mission to develop values-centered leaders, the Program Manager enhances student success by supporting departmental projects, events, communications, and technology platforms that emphasize career readiness, industry engagement, experiential learning, academic success, and engagement for a diverse student population. The Project Manager hires, supervises, and trains graduate student assistants to support departmental services and goals.

This position is hybrid-eligible in accordance with the University Policy Manual.

• Student Services Technology Lead
  • Serve as lead administrator for core student service and career technology platforms, web, and external service providers (e.g., Handshake, VMock, Career Leader, Blue Steps, Wyzant, Grammarly, etc.).
  • Oversee platform configuration, adoption, maintenance, and develop and implement student/staff training.
  • Serve as lead content manager for departmental websites, ensuring all information (services, events, employment data) is accurate, engaging, and up to date.
  • Track, process, and assist in renewing platform contracts and external service provider partnerships.
  • Maintain ongoing awareness of technology, trends, patterns, and challenges impacting graduate career services and student success, using this knowledge to recommend/assist the department team in implementing new technologies/software to support student success.
• Supervision
  • Hire, train, and supervise Undergraduate and/or Graduate Assistant(s) for providing student services, such as marketing, communication, and general administrative support.
  • Facilitate the recruitment and hiring process for all departmental Student Assistant(s), serving as the central liaison between the department and the Student Employment Office.
  • Develop training materials and quality assurance protocols for Student Assistant(s) within the department.
  • Set clear goals and objectives for Student Assistant(s) to support a positive learning environment and to meet the needs of a diverse student population.
• Marketing, Events, and Communication
  • Develop and execute comprehensive student marketing and communication strategies (email, web, print, social media) to promote departmental services, employment opportunities, employment reporting, and professional development/engagement events.
  • Communicate with employers to qualify and post jobs and answer general inquiries.
    
    -Draft correspondence to students, employers, and alumni; answer complex student service inquiries by phone, email, and on-campus student drop-ins.
    
    -Maintain department email account(s).
  • Process financial transactions for the department, as needed.
  • Support departmental on-campus and virtual career, student engagement, and new student onboarding events, as needed.
• Student Internship and Support Services
  • Manage and administer the Graziadio Business School’s internship program and processes for the PGBS 695 internship courses, including student eligibility, internship review and approval, documentation, reports, and academic coordination.
  • Train department staff on internship processes and eligibility to support cohesive student communication.
    
    -Develop educational programming and clear communication to ensure students are prepared to navigate the internship process, timelines, and requirements, and take advantage of student support services.
  • Answer complex internship and support service inquiries by phone, email, and on-campus student drop-ins.
  • Serve as the administrator for the department's student academic support services, including processing Wyzant tutoring requests and maintaining the Grammarly user list.
  • Maintain a holistic approach to student success by referring students to appropriate services, including academic advising, Office of Student Accessibility, Office of International Student Services, Hub for Spiritual Life, and the Thrive Wellness Program and Counseling Center.
• Employment Data Collection and Reporting
  • Support employment data collection and reporting, including setting up, distributing, and ensuring the integrity of employment data surveys and generating regular reports for internal and external stakeholders.
  • Run reports and provide data analysis to inform career development and employer outreach strategies.
• University and Professional Expectations
  • Participate in ongoing professional development and attend all staff trainings and meetings.
  • Participate in and provide staff support for departmental events as needed, such as New Student Onboarding and the Fall Kickoff.
  • Participate in assessment projects with the Student Success and Career Advancement team.
  • Recommend and develop processes to enhance the efficiency and effectiveness of…