2x PT Operations (VIT) - Business Analyst

This is a great opportunity to work for the UK's leading veterinary wholesaler.

Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.

• Competitive rates of pay
• 33 days paid holiday (including bank holidays) (Pro rata)
• Staff discounts
• Life assurance benefit
• Cycle to work Scheme
• Free on-site parking and Wi-Fi
• A 24/7 confidential employee assistance programme - offering a range of support services to help you to resolve difficulties in your home-life
• Christmas vouchers
• Eye-sight vouchers
• Company pension scheme

c. 23 hours Monday to Friday

The Business Analyst (BA) supports the Technical Product Manager (TPM) by turning product vision and priorities into clear, practical, and user-centred requirements. The BA works with stakeholders, users, and the product delivery team to support discovery, map user journeys and process flows, and prepare work for delivery. The role produces user stories, acceptance criteria, and supporting UX/UI artefacts, while validating that delivered features meet agreed requirements through Compliance of Requirements (COR).

The BA also contributes to Scrum ceremonies and supports product documentation, including user guides and release notes.

• Engage with stakeholders and users to understand needs, workflows, and business objectives.
• Support discovery through interviews, workshops, process reviews, journey mapping, and data analysis.
• Translate product goals into clear user stories, acceptance criteria, journey flows, process flows, and supporting UX/UI artefacts.
• Identify dependencies, constraints, and key considerations that may affect delivery.

• Work with the TPM and product delivery team to ensure backlog items are clear, valuable, feasible, and ready for delivery.
• Split, sequence, and refine user stories to support effective delivery flow.
• Ensure acceptance criteria are testable and cover functional, non-functional, and UX expectations.

• Contribute to Scrum ceremonies to support shared understanding and alignment with Sprint and product goals.
• Support developers and testers with timely clarification during delivery.
• Perform Compliance of Requirements (COR) to confirm delivered features meet agreed requirements and are ready for release.
• Use Sprint Review and Retrospective feedback to improve requirements and delivery flow.

• Communicate requirements, impacts, risks, feedback, and upcoming changes clearly.
• Capture stakeholder feedback and support prioritisation discussions with the TPM.
• Maintain clear and traceable requirements to support shared understanding across teams.

• Produce and maintain clear product documentation, including requirements, flows, and supporting artefacts.
• Support technical writing outputs, including release notes, user guides, and system documentation.
• Ensure product artefacts are clear, consistent, and easy to understand.

Qualifications, experience, skills, knowledge and competencies required to fulfil the role

• Proven Business Analyst experience in a digital, software, or product-led environment.
• Strong requirements elicitation and analysis skills, including interviews, workshops, process mapping, journey mapping, and data analysis.
• Ability to translate product goals into clear user stories, acceptance criteria, UX/UI artefacts, and supporting documentation.
• Good understanding of Agile delivery and active participation in Scrum ceremonies.
• Ability to collaborate effectively with stakeholders, users, and the product delivery team.
• Experience validating delivered features against agreed requirements, including Compliance of Requirements (COR).
• Strong communication, facilitation, and stakeholder engagement skills.
• Ability to maintain clear, complete, and traceable requirements across the product lifecycle.
• Strong attention to detail and ability to manage multiple work streams in an iterative delivery environment.

• Familiarity with tools such as Jira, Azure Dev Ops, Confluence, Figma, Miro, or equivalent.
• Understanding of UX principles, usability, and user-centred…