Order and Export Administrator

Role

Our Order & Export Administrator plays a key role in ensuring the smooth, accurate, and timely delivery of customer orders across domestic and international markets.

• Manage and coordinate orders from start to finish, collaborating with customers, account managers, freight forwarders, external warehouses and internal departments.
• Take ownership of your workload, ensuring all processes are completed accurately and on time.
• Resolve issues proactively and, where necessary, escalate to maintain high service levels.
• Ensure export documentation and related administration are completed accurately and in line with compliance requirements.
• Participate in daily team check‑ins and provide clear hand‑overs to supporting teams.
• Handle escalations professionally and support problem‑resolution activities.
• Drive customer satisfaction by identifying root causes of issues and supporting improvement initiatives.
• Support the development of training materials and deliver process or system training where required.
• Assist the O2C Team Lead with prioritisation of daily activities and team coordination.
• Contribute to continuous improvement and process optimisation projects.
• Promote a respectful, collaborative, and positive team environment.

• Confident communicator with strong relationship building skills.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Positive and proactive approach with willingness to learn and support others.
• Strong attention to detail and accuracy.
• Ability to remain calm and focused under pressure.
• Collaborative team player with a professional and ethical approach.
• Continuous improvement mindset with confidence to suggest new ideas.

• Previous experience within customer service, order management, or export coordination.
• Experience handling export documentation or international shipping processes desirable.
• Good IT skills with confidence working with systems and data.
• SAP experience beneficial.

Sofina Foods is proud to be an equal opportunities employer. We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Location:

Malton, North Yorkshire

Hours of Work:
Full-time

Company:
Sofina Foods

Country Code: GB

Auto Req Id : 5688