Registered Manager

Location: Norton

Registered Manager

Location:

North Hertfordshire (with travel as required)

Hours:

Full‑time, Monday-Friday
Salary: £40,000 - £45,000 (DOE)

Contract:

Permanent
 
About the Role
I am supporting a respected care provider in recruiting an experienced Registered Manager / Operational Manager to lead their Home Care and Supported Living services. This is an excellent opportunity to join a values‑driven organisation focused on delivering high‑quality, person‑centred care and improving outcomes for individuals across the region.
The successful candidate will provide strong leadership, ensure regulatory compliance, and drive continuous improvement across the service.

Key Responsibilities Leadership & Management
 
Provide visible, supportive leadership across staff teams.
Recruit, train, and develop a high‑performing workforce.
Conduct supervisions, appraisals, and performance reviews.
Build a positive culture of openness, learning, and accountability.
Ensure excellent communication with families, staff, and professionals.  Regulatory & Quality Compliance
 
Maintain full compliance with CQC regulations and fundamental standards.
Lead on external inspections, audits, and governance processes.
Ensure care plans, risk assessments, and documentation remain accurate and up to date.
Act as Designated Safeguarding Lead, reporting concerns appropriately.
Oversee medication management, infection control, and health & safety.  Service Delivery
 
Ensure high‑quality, person‑centred care that promotes independence and choice.
Monitor care outcomes and implement improvement plans.
Maintain effective policies, procedures, and quality systems.  Financial & Operational Oversight
 
Manage service budgets effectively, monitoring expenditure and resources.
Lead staff rota planning and workforce utilisation.
Contribute to service development, occupancy, and growth.
Maintain accurate operational and financial records.  Working With Others
 
Lead recruitment, onboarding, and workforce planning.
Build productive relationships with external stakeholders and professionals.
Ensure multidisciplinary working is embedded across the service.  Key Performance Indicators
 
Positive CQC inspection outcomes.
High staff retention, engagement, and satisfaction.
Strong compliance and quality audit results.
Positive service user experiences and wellbeing outcomes.
Achievement of financial and occupancy targets.  Person Specification Essential Qualifications & Experience
 
Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
Minimum 4 years' management/supervisory experience in a regulated care setting.
Experience in supported living and/or domiciliary care.
Strong understanding of CQC regulations and safeguarding processes.
Proven ability to lead and motivate teams.
Strong organisational, communication, and problem‑solving skills.
Experience managing budgets.
Full UK driving licence.  Skills & Attributes
 
Excellent written and verbal communication.
Ability to maintain accurate, person‑centred records.
Competence with digital care management systems.
Ability to build strong relationships with stakeholders.
Compassionate, person‑centred, and committed to quality.
Proactive, adaptable, and improvement‑focused.  Values & Behaviours
We are seeking someone who:
 
Champions dignity, respect, and person‑centred care.
Works collaboratively with individuals, families, and partners.
Embraces continuous learning and constructive feedback.
Acts with empathy, integrity, and professionalism.
Strives for quality and improved outcomes for people.  Please apply within