Associate, HR Program & Insights

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range:
An annual salary range of $80,000–$100,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you:
We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge:
We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:
We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

This role is a departure from a traditional strategic Business Partner position. Instead, it is built for someone who thrives at the intersection of program management, sound judgment, and elevating people processes through AI. AI tools are expected to handle the bulk of the analytical, drafting, and reporting workload: this role owns directing that work, validating its accuracy, and applying the judgment AI cannot: exercising discretion in sensitive conversations and making the calls that carry real organizational weight.

The PXT BP Program & Insights Partner will drive the operational backbone of the Business Partner team by running projects, owning exit interviews, and partnering with the CPO to shape and quality-check executive-level communications. This is a highly visible role that blends execution, judgment, and discretion, and offers significant exposure to senior leadership.

Own and drive the operating cadence for the PXT Business Partner team, including planning and tracking of key initiatives and work streams. Lead cross-functional projects that improve how the Business Partner team operates, including but not limited to process design, tools, playbooks, and standard Business Partner lifecycle deliverables. Direct AI tools to build and maintain dashboards and operational reporting; apply judgment to validate accuracy and translate the outputs into recommendations for BP and PXT leadership.

Act as the connective tissue between the Business Partner team and other PXT functions (Talent Acquisition, Total Rewards, PXT Solutions, etc.) on shared initiatives.

Identify where AI can take on the analytical and administrative load across the Business Partner team’s work, and lead implementation of those use cases. Serve as an internal champion and 'power user' of AI tools within the Business Partner team, sharing practical use cases and best practices. Review AI-generated output for accuracy, tone, and appropriateness before it reaches leadership, and recommend where new AI-driven approaches should be scaled.

Own the end-to-end exit interview process, including scheduling and personally…