Customer Engagement Representative

Piper Companies is seeking a Customer Engagement Representative to support customer operations in Malvern, PA
. This role will manage the full customer lifecycle, including quoting, order entry, order management, billing, and issue resolution. The Customer Engagement Representative will serve as a primary point of contact for customers while providing professional communication, problem-solving, and customer ownership across multiple platforms including phone, email, Salesforce, and SAP.

• Experience supporting customers via phone and email
• Strong written and verbal communication skills
• Experience with quote processing and order management
• Strong attention to detail and data accuracy
• Experience collaborating across sales, finance, planning, and IT teams

• 4+ years of customer service, customer engagement, or order fulfillment experience
• High school diploma or equivalent required; associate or bachelor's degree preferred
• Experience utilizing ERP and CRM systems in a customer-facing environment
• Proven ability to meet quality, productivity, and order-processing metrics
• Demonstrated customer ownership and follow-through from issue identification through resolution

• $25/hour

Health, dental, and vision insurance; company-paid short-term and long-term disability coverage; 401(k) with company match up to 6%; 11 paid holidays; PTO including vacation and sick time.

customer engagement, customer service, order fulfillment, order processing, order entry, quote processing, quoting, billing, invoicing, order status, delivery, product availability, account questions, issue resolution, customer support, customer ownership, conflict resolution, escalation management, professional communication, phone support, email support, Salesforce, SAP, CRM, ERP, case management, customer history, data integrity, order records, pricing, stock verification, expedited orders, return authorizations, process improvement, documentation, workflow improvement, root cause resolution, cross-functional collaboration, sales, finance, planning, IT, Microsoft Office, Excel, quality metrics, production metrics, customer experience, customer lifecycle.