Quality Control Auditor

Quality Control Auditor page is loaded## Quality Control Auditor locations:
Malvern, PAtime type:
Full time posted on:
Posted 9 Days Agojob requisition :
REQ-At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans.

By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This role is ONSITE Monday through Thursday with Friday remote.

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.
** We get you further, faster.
**** Focused on you:
We
** provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow.
** On the leading edge:
** We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.
** Proven reliability:
** We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust.
** Position Summary
** The Quality Control Auditor position is accountable for ensuring the accuracy and regulatory compliance of loan boarding and reporting, while maintaining precise loan accounting reconciliations and supporting process improvement across Loan Operations.
*
* What you will do:

*** Perform end-to-end quality control reviews of new consumer and commercial loans booked to the Bank’s core system, ensuring internal approvals align with executed loan documentation and that loans are accurately set up on the core platform.
* Complete detailed CRA and HMDA LAR reviews to ensure accurate data input and regulatory compliance.
* Manage the daily reconciliation of Loan Control and GL in-process accounts, including research and resolution of out-of-balance conditions, and balance daily Loan Operations teller branch activity.
* Work directly with processors, lenders, and when necessary external customers to identify, research, and clear outstanding items on Loan Control and GL in-process accounts in a timely manner.
* Perform monthly reconciliations in the Cadency program and submit required reporting to the Accounting department.
* Review and act on key daily and weekly reports, including Loan Disbursement, Paid Off Loan, Correction Change, and Macro Analysis reports, ensuring that exceptions are identified, communicated, and resolved.
* Research IBS core system issues and coordinate with FIS client services and internal stakeholders to resolve problems and prevent recurrence.
* Monitor shared mailboxes (such as Loan Accounting and Commercial wire inboxes) and distribute work appropriately to maintain timely completion of items and effective workload management.
* Work closely with all areas within Loan Operations to resolve outstanding audits, maintain consistent knowledge of processes and procedures, and provide back-up QC loan review support during peak periods.
* Participate in gathering information and documentation for internal and external audits and regulatory examinations, supporting timely and accurate responses.
* Develop, recommend, and assist in implementing process improvements and industry best practices across Quality Control, Loan Accounting, and Loan Operations to strengthen loan quality, reconciliation accuracy, and operational efficiency.
* Support other Loan Operations functions as business needs require, and perform other duties and projects as assigned by management.
* 3 to 5 years of experience in Loan Operations, Loan Accounting, Documentation, and/or internal audit, with exposure to both commercial and consumer loan portfolios.
* Hands-on experience with loan reconcilement and GL balancing, including research and…