Receptionist- Malvern Family Clinic

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- Malvern Family Clinic role at Engage

MED Inc.

Under direct supervision, the Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

• Perform patient check‑in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hard‑copy materials (e.g., , referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments ensuring all necessary information is complete.
• Conduct all functions associated with patient check‑out including pricing services, collecting patient responsibility payments and scheduling follow‑up appointments.
• Perform duties involving record filing and retrieval and assist with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time‑of‑service payment.
• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
• Perform other duties as assigned.

At Engage

MED, we expect all employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:

• Honoring and caring for the dignity of all persons in mind, body, and spirit.
• Ensuring the highest quality of care for those we serve.
• Working together as a team to achieve our goals.
• Improving continuously by listening, asking for and responding to feedback.
• Seeking new and better ways to meet the needs of those we serve.
• Using our resources wisely.
• Understanding how each of our roles contributes to the success of CHI.

• Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
• Achieves Results: reflects a drive to achieve and outperform, continuously looking for improvements, and accepts responsibility for actions and results.
• Learning and Growth: has a commitment to continuous professional and organizational learning.
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

• Knowledge of insurance authorization/billing requirements.
• Demonstrate strong customer service and communication skills.
• Organizational and time‑management skills.
• Proficient computer skills.
• Knowledge of clinic procedures and regulatory requirements.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast‑paced environment.

• Language Ability:
  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability:
  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer
  
  Skills:
  
  Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.

• Education / Accreditation / Licensure (required & preferred):
  • High school diploma or equivalent required.
• Experience (required and preferred):
  • 0‑1 year healthcare experience preferred.

• This job description reflects Engage
  
  MED’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
• Critical features of this job are listed above and may be subject to change at any time due to reasonable accommodation or other reasons.