L2 Support Engineer - PT

Position: L2 Support Engineer - PT3
Package:  44, (salary dependent on experience) + Benefits Role :
SF20811

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a 2nd Line Support Engineer at our site in Malvern, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role As an L2 Service Support Engineer you will be part of a highly technical, cross functional team providing support engineering as a service across multiple services and products lines within the QinetiQ managed service portfolio.  Focusing exclusively on Customer it, this role forms a vital component of the UKI Service Operations support model.  You will be working on a variety of infrastructures, tooling, software and hardware and bespoke systems with exposure to new emerging technologies.

Day-to-day, you'll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors and internal engineering teams. You'll help maintain the availability, security and performance of critical systems operating within a highly secure environment.

Your responsibilities will include:

Resolving incidents and service requests across a broad range of IT services and technologies

Supporting system administration, maintenance, patching and configuration activities

Working closely with customers, third-party suppliers and internal support teams to ensure timely issue resolution

Implementing technical changes in accordance with established change management processes

Producing accurate technical documentation, reports and operational procedures

Willingness to be part of the outside hours rota Essential experience of the 2nd Line Support Engineer:  At least 3 years' experience in an IT Support, Infrastructure Support or 2nd Line Support role Experience administering and troubleshooting Windows and/or Linux environments

Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls

Experience patching, maintaining and supporting enterprise systems and infrastructure

Experience using ITSM and Service Desk tools within an ITIL-aligned environment

Understanding of cloud computing concepts and modern IT operational practices

Essential qualifications for the 2nd Line Support Engineer:

Current DV clearance preferred Minimum of 3 years' professional IT support experience

Experience working within highly secure or restricted environments

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our Malvern site with a minimum average site attendance of three days per week. The Malvern facility is noted for its work in electronic warfare, surveillance and complex system integration, contributing significantly to the UK’s defence capabilities. Developing technologies for military and civilian applications, including sensors, communications and cyber security.

Please note that all applicants for this role must be willing to go through DV Clearance.

UKSV National Security Vetting Solution: guidance for applicants -  ()Our Recruitment Process:

At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications…