Customer Service Manager

Pay Range

Base pay: $60,000.00/yr - $95,000.00/yr. Actual pay will be based on skills and experience.

The Customer Service Manager plays a pivotal role in ensuring that our clients receive exceptional service and support in the banking and credit department. This position is responsible for leading a team of customer service representatives, fostering a culture of excellence, and implementing effective training programs to enhance service delivery. The manager will also develop strategies to improve customer relations and satisfaction, drive service sales, and retention.

By analyzing customer feedback and service metrics, the manager identifies areas for improvement and implements solutions to elevate the overall customer experience, creating a seamless and positive interaction for customers.

• High School Diploma or General Education Degree (GED)
• 5+ years of experience in customer service, with at least 2 years in a managerial role
• Proven track record of improving customer satisfaction and service metrics

• Experience in the banking or financial services industry
• Familiarity with customer relationship management (CRM) software
• Certification in customer service management or related fields

• Lead and manage the customer service team, providing guidance and support to ensure high performance
• Develop and implement training programs for customer service representatives to enhance their skills and knowledge
• Monitor customer interactions and feedback to identify trends and areas for improvement
• Collaborate with the sales department to align customer service strategies with sales goals
• Resolve complex customer issues and complaints in a timely and professional manner

Strong problem‑solving and customer relations skills, adept at training and team management. Inside sales abilities are beneficial for identifying opportunities to upsell services during customer interactions and aligning customer service efforts with overall business objectives to drive revenue growth.

• Mid‑Senior level

• Full‑time

• Other
• Industries:
  Banking

Mammoth Lakes, CA