General Manager

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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity
  :
  We believe the act of creating together amplifies possibilities.

• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Location: Los Angeles, CA

Compensation: The salary range for this position is $187,609 to $220,440. Compensation may vary based on location and experience.

The General Manager is responsible for overall daily operations of Meow Wolf site including the effective and successful management of labor, productivity, quality control, guest experience, employee satisfaction, guest per caps and all revenue streams, and safety measures as established and set by the Operations Division and site specifics. Serve as a company representative for all required engagement including community functions, media requests, outreach, landlord relations, and regulatory channels.

Enhance the operational procedures, systems and principles in the areas of information flow and management for management, team members and guests. This includes oversight of all Meow Wolf areas including, but not limited to exhibition, guest experience, team management, revenue goals, sales & marketing objectives, site and guest safety and security, and other aspects as required for daily operation. This individual must be able to direct multiple projects simultaneously, managing all elements, including approved budgets and coordinating guest experience, safety & security, staff management and other operational pieces with associated reporting departments.

Evaluates all shows and staff, manages budgets, planning, timelines, and deadlines. Carries out supervisory responsibilities in accordance with company’s policies and applicable laws. As key leadership on the team, must direct and work seamlessly with Operations Directors, Finance, Human Resources, Retail/Merchandise, Food & Beverage, Safety & Security, and Sales/Marketing Directors and Managers to ensure delivery of the highest level of guest satisfaction.

Reports directly to SVP, Head of Exhibitions

With oversight from SVP Head of Exhibitions and in conjunction with appropriate departments as required:

• Executes operational directives

• Develops, reviews, updates and implements strategic planning of the business including, but not limited to: sales, financial performance, new product development to maintain profitability, sustainability and longevity of the attraction.

• Manage the pre-opening set up in all business aspects to ensure a successful launch of the attraction in order to achieve guest volume, EBITDA and other Key Performance Indicators (KPI) targets

• Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.

• In conjunction with the Marketing department, ensure strong and coordinated delivery of regional marketing strategies including promotions, trade marketing, and PR.

• Implements company programs and directs the operations for all departments to ensure compliance with:
  Standard…