Customer Experience; Mandarin Speaker

About the job Customer Experience (Mandarin Speaker)

• Monitor and analyze Service Level Agreement (SLA) data to ensure accuracy and identify potential delays or discrepancies.
• Track operational errors throughout the delivery process (from order to delivery confirmation), assist in proposing corrective actions, and support adherence to operational standards.
• Analyze quality data from operational areas, summarize key findings, and assist in quality improvement initiatives.
• Provide information and guidance to outlets regarding quality standards and process updates.
• Act as a liaison between the operations team and Customer Service department to ensure smooth coordination and implementation of service improvements.
• Assist in monitoring customer complaints and feedback, contributing insights to improve service quality and operational efficiency.

• Bachelors degree in any major.
• 1-2 years of experience in logistics, business operations, or customer service (Fresh graduate welcome to apply).
• Strong analytical and communication skills.
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Responsible, detail-oriented, and able to work in a fast-paced environment.