Customer Service Engineer

Customer Service Engineer (Field Service)

• Perform installations, troubleshooting, maintenance and updates for all medical devices at the customer site or hospitals.
• Communicate and accept all operative requests from the Customer Care Center or designated dispatch team.
• Prioritize tasks, actions and schedules accordingly.
• Escalate incidents according to the defined parameters to solve equipment issues.
• Ensure the proper use of tools and test equipment.
• Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction within the framework of Siemens Healthcare Customer Services.
• Perform all responsibilities and jobs proactively and as cost‑effectively as possible, taking profitability into account.
• Manage company assets.
• Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.
• Travel frequently, visit customer sites and work overtime when needed.
• Attend all mandatory technical trainings according to company needs.

• Fresh graduate or at least one year experience in the Medical Device industry, holding a completed Diploma (D4 in Electromedical Engineering) with GPA 3.0 or above (academic transcript required) and/or a completed Bachelor’s degree (S1) in Bio‑Medical / Electronic Engineering or equivalent from a reputable university with GPA 3.0 or above (academic transcript required).
• Good mechanical skills such as using hand tools, drill, torque tools, and measurement devices (preferred).
• Good technical and analytical skills such as reading electronics wiring diagrams and understanding electronics troubleshooting, and using electronic measurement devices (preferred).
• Experience in a similar role and in healthcare (preferred but not mandatory).
• Understanding of working in a Medical Device Industry (preferred but not mandatory).
• Strong level of English communication, both written and spoken, for escalations to regional support center, following service documentation in English, and participating in overseas trainings.
• Strong drive and focus for results and customer service.
• Capability to perform mechanical tasks, electronics troubleshooting, IT networking, etc.
• Ability to perform proper reporting and support operational needs.
• Ability to work independently; team leadership skills are an advantage.
• Ability to adapt, offer solutions, and take action to support improvement in Customer Service Engineering.

Location:

Manado City, Indonesia