Training Programs Specialist; Operations

Responsibilities

• Support in the day‑to‑day conduct of Training Programs and provide assistance as required.
• Coordinate all functions related to Training Delivery, including receiving and registering customer examination requests and following up with customers.
• Consult with the Planning Department regarding availability of classrooms.
• Assist in preparation of examination papers, ensuring these are signed by the instructors.
• Brief students on the examination process, rules and regulations before beginning the exam.
• Check examination results, produce certificates and completion documents, and send them to customers.
• Draft and issue Notices to Instructors.
• Produce administration guides for instructors to ensure they receive all relevant material, training files and materials prior to course commencement.
• Administer GAA LMS, E‑Learning and EVIONICA portals, which includes uploading training programs, handling trainee registration, and creating and maintaining trainee records.
• Support the delivery of induction sessions for trainees on their first day and assist in completing required documents.
• Liaise with instructors, partners and stakeholders to ensure curriculum coordination, high quality training content, and successful delivery of the training program.
• Coordinate with the Line Manager to prepare documentation that complies with regulatory bodies (IATA, MOL, etc.) and obtain required approvals.
• Facilitate training sessions and ensure all regulatory matters meet the requirements of Regulatory Authorities.

• Issue and maintain training records and certificates, ensuring all documentation is accurately processed and securely stored.
• Maintain an organized system for updating and retrieving records to facilitate easy access for audits and reporting.
• Support the scheduling and preparation of training programs and classes.
• Provide general administrative support to other departments.
• Assist in drafting correspondence, emails and reports.
• Take minutes of meetings and distribute minutes in a timely manner.
• Perform miscellaneous duties as assigned.
• Assist in the application and renewal of instructor licenses.
• Maintain appropriate documentation and records of all programs and trainees.
• Ensure timely maintenance of the training database.
• Assist in preparing monthly reports as required by management.

• Act as the point of contact for any customer enquiries related to Pilot, Cabin Crew, Engineering, Ground and ATC training, directing enquiries to relevant managers.
• Receive and respond to customer enquiries via email, telephone and face‑to‑face meetings.
• Ensure all GAA Programs are conducted timely and effectively.
• Maintain high levels of customer service activities to sustain maximum customer satisfaction.
• Work closely with other Units to maintain customer satisfaction.
• Manage and follow up with students regarding performance, achievements, complaints, payments and progress.
• Collect information on customer needs and feedback and share it with relevant parties.
• Assist in implementation plans and support improvement initiatives in coordination with other Units.

Bachelor's degree in Business Administration or a relevant field is required. 0–1 years of experience in the Aviation industry or a related field.