Service Advisor

Category Logistics, Supply Chain & Procurement

Perform all activities related to the inspection of incoming vehicles for repair and service operations in addition to recording customer concerns. Communicate and coordinate with Workshop and other divisions in order to process customer inquiries and to ensure total customer satisfaction. Inspect delivered vehicles and closes job cards and prepare invoices accordingly.

• Answer customer calls and prepares vehicles service schedules accordingly.
• Inspect incoming vehicles into the Light Vehicle Workshop.
• Open Vehicle s receipt notes and record any abnormalities in the body of the incoming vehicle in addition to recording any existing fixtures in the vehicle; take customer acknowledgement accordingly.
• Note on the vehicle receipt any inquiries required by customer during repair or service operations.
• Coordinate with Service inspectors and Senior Service Advisor the process of opening job cards and vehicles follow up in the Workshop.
• Perform final inspection on repaired/serviced vehicles to ensure that customer complaints and inquiries were covered by the Workshop in addition to ensuring the cleanliness of the vehicle.
• Prepare invoices for the performed jobs at the LV workshop after closing job cards.
• Schedule the activities of Light vehicles workshop which may be delegated to job holder as required.

• Certificate from Vocational or Secondary School.

• Minimum experience of 3-5 years in similar jobs.

• Customer focused, able to understand customer requirements and handle customers' complaints with hospitality.
• Knowledge in technical aspects related to light vehicles preferably in KIA products.