Customer Service Representative
Job in
Manama, Bahrain
Listing for:
Tafaseel BPO
Full Time
position
Listed on 2025-12-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 14000 BHD Yearly
BHD
14000.00
YEAR
Job Description & How to Apply Below
Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.
Key Responsibilities:
Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)Provide timely and accurate information to customers, addressing their needs and concerns effectivelyTroubleshoot and resolve customer issues in a professional and empathetic mannerIdentify opportunities to upsell or cross-sell relevant products and servicesMaintain detailed records of customer interactions and follow-up actionsProvide feedback and insights to the management team on customer trends, pain points, and improvement areasParticipate in training programs to continuously develop product knowledge and customer service skillsAdhere to company policies, procedures, and quality standards in all customer interactionsCollaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experienceRequired Skills and Qualifications:
Bachelor's degree preferred1-2 years of experience in a customer service or call center environmentStrong communication and interpersonal skills, with the ability to adapt communication styles to different customer needsExcellent problem-solving and critical thinking abilities to handle complex customer inquiriesProficient in using customer relationship management (CRM) software and other relevant technologyDemonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitudeFlexibility to work in shifts, including weekends and holidays, as neededB2 English Level is a mustBahraini nationals only
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