Service Desk Specialist

Job in Manama, Bahrain

Listing for: Nexcel Computer Solutions

Full Time position
Listed on 2025-12-19

Job specializations:

Customer Service/HelpDesk
HelpDesk/Support, Technical Support
IT/Tech
HelpDesk/Support, Technical Support

Salary/Wage Range or Industry Benchmark: 14000 - 17500 BHD Yearly BHD 14000.00 17500.00 YEAR

Position: SERVICE DESK SPECIALIST

Job Duties:

Work as front-line operator, in IT Customer Service Center

Attend calls and educate users about IT best practices

Analyze incident tickets

Resolve Incidents to achieve maximum First Call Resolution (FCR)

Monitor, analyze and update incident & service request tickets logged in the Service Desk system

Possess solid knowledge of Microsoft Office & Office 365, Windows 10 & common IT issues

Manage difficult users skillfully

Proficient in Written and Spoken English language (Spoken Arabic will be an added advantage)

Skill Sets

Required:

Windows 10 & Office 365 Certificate or Experience;
Analytical skills;
Communication Skills;
Customer Relationship skills;
Proficiency in using IT Service Management application after being provided basic training;
Customer Service Orientation and good written and verbal communication skills

Minimum Experience

Required:

2-3 years

Interested candidates may send in their CVs to

#J-18808-Ljbffr

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