Service Agent - InterContinental

The tgt Instant Service Agent plays a critical role in shaping the guest experience by serving as the central communication hub of the hotel. This position requires strong communication skills, attention to detail, multitasking ability, and a genuine passion for delivering luxury service.

• Answer all incoming and outgoing calls promptly, professionally, and courteously using approved Inter Continental verbiage.
• Act as a single point of contact for guest requests, inquiries, and service recovery, ensuring accurate logging and follow-up through the hotel system.
• Coordinate effectively with all hotel departments to ensure timely delivery of guest requests and resolution of concerns.
• Provide accurate information regarding hotel services, outlets, facilities, and local area knowledge.
• Maintain a calm, empathetic, and solution-focused approach when handling guest concerns, complaints, or special requests.
• Adhere to brand standards, service protocols, and data privacy guidelines at all times.
• Support emergency procedures, internal communication, and operational coordination as required.
• Maintain clear, professional, and consistent communication with guests and colleagues.

• Strong verbal communication skills in English (additional languages are an advantage).
• Ability to multitask and work efficiently in a fast-paced, guest-focused environment.
• High level of professionalism, courtesy, and attention to detail.
• Familiarity with Inter Continental service culture, Inspire Incredible values, and luxury service expectations.
• Prior Front Office, Guest Services, or Telephone Operator experience is an advantage.
• Strong teamwork, reliability, and a positive service attitude.

This role offers an excellent opportunity for internal colleagues to strengthen their communication skills, gain cross-departmental exposure, and contribute directly to guest satisfaction while growing within the Inter Continental Bahrain team.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.