Customer Services Agent

Overview

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service. This role requires an individual who is self‑motivated with high level of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

• Answer all calls within 2 rings
• Cordial and positive tone of voice in all calls
• Focus on needs of the customer and provide for their queries and requests
• Sell, up‑sell and cross‑sell different products and services to the customer
• Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
• Data entry
• Filing and documentation management
• Updating information and ensuring accuracy of data records

• Minimum of high school certification
• Diploma and some form of work experience is preferred
• Strong communication skills
• Good selling skills
• Positive energy and teamwork ethos
• Excellent written and oral communication skills
• Strong English language
• Good understanding of the services
• Be highly computer literate, particularly in Microsoft Office Products

• Commission or incentives to be agreed. Commission is only payable if all KPI targets are achieved.

Normal Working Hours 40 hours a week. Working Timing is rotating shift. Work may require occasional weekend and/or evening work.