Student Advisor – Chat & Digital ; Early Career

Student Advisor – Chat & Digital Support (Early Career)

A scaling, international student services platform is expanding its operations in Bahrain. As a Student Advisor focused on chat and digital channels, you’ll be the first point of contact for student enquiries, responding in real time and helping turn interest into active bookings.

This is a fast‑paced, student‑facing role where speed, clarity, and tone directly impact conversion and overall student experience.

This role is open to Bahraini nationals only.

You’ll manage incoming student enquiries across live chat and digital channels, providing immediate, accurate responses and guiding students through the early stages of their booking journey.

The role blends real‑time support, lead qualification and conversion. You’ll be responsible for keeping conversations moving, identifying intent, and either progressing bookings directly or handing over qualified leads.

This is not a passive support role. Responsiveness, judgment and attention to detail matter.

• Handling incoming student enquiries via live chat and digital channels
• Responding quickly to questions around options, pricing, locations and booking steps
• Maintaining a clear, professional and student‑first tone in all interactions
• Qualifying leads based on student needs and readiness
• Capturing accurate student information and preferences
• Progressing high‐intent conversations towards booking where possible
• Routing qualified leads to the wider team when needed
• Working alongside internal tools and AI‐supported systems to manage volume
• Maintaining accurate records of all interactions in CRM and internal systems
• Following defined workflows, scripts and response standards
• Sharing feedback to improve processes, responses and overall student experience

• Up to 2 years’ experience in a customer‑facing, chat or support role (internships, part‑time or placements considered)
• Strong written communication skills
• Ability to multitask and respond quickly under pressure
• High attention to detail and a disciplined approach to following processes
• Comfortable working with digital tools, chat platforms or CRM systems
• Interest in working in a fast‑paced, high‑volume environment
• Candidates who have studied abroad will be viewed favourably, but this is not essential
• Background in education, hospitality, travel or services is a plus

• A student‑facing role with clear responsibility and measurable impact
• Direct exposure to conversion, bookings and digital engagement
• Experience working with both human and AI‑supported workflows
• Structured processes with room to learn and develop
• Bahrain‑based role within a growing international platform
• Competitive salary and benefits