Customer Service Representative

Job in Manama, Bahrain

Listing for: Tafaseel BPO

Full Time position
Listed on 2026-06-13

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 14000 BHD Yearly BHD 14000.00 YEAR

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)

Provide timely and accurate information to customers, addressing their needs and concerns effectively

Troubleshoot and resolve customer issues in a professional and empathetic manner

Identify opportunities to upsell or cross-sell relevant products and services

Maintain detailed records of customer interactions and follow-up actions

Provide feedback and insights to the management team on customer trends, pain points, and improvement areas

Participate in training programs to continuously develop product knowledge and customer service skills

Adhere to company policies, procedures, and quality standards in all customer interactions

Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

Bachelor's degree preferred

1-2 years of experience in a customer service or call center environment

Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs

Excellent problem-solving and critical thinking abilities to handle complex customer inquiries

Proficient in using customer relationship management (CRM) software and other relevant technology

Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude

Flexibility to work in shifts, including weekends and holidays, as needed

B2 English Level is a must

Bahraini nationals only

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