Receptionist, Customer Service​/HelpDesk

Employment: Full Time

• Greet members and guests in a friendly and professional manner
• Check in members using membership software or
• Answer phone calls and respond to inquiries about gym services, hours, and pricing
• Schedule appointments for personal training or fitness classes
• Register new members and explain membership plans and policies
• Process payments for memberships, classes, and merchandise
• Update and maintain accurate member records
• Handle membership renewals, cancellations, and freeze requests
• Keep the reception area clean, organized, and presentable
• Monitor gym access to ensure only authorized individuals enter
• Receive and log deliveries or stock (e.g., supplements, gear)
• Assist with selling gym merchandise or refreshments
• Notify members of class changes, cancellations, or promotions
• Support other gym staff as needed with admin or customer service tasks
• Follow health, safety, and emergency procedures when required

• 3+ years of experience as Receptionist/front desk
• Need receptionist candidates who are also computer proficient, e.g. MS Office
• Displays proper front desk etiquette
• Good customer service and even sales skills