More jobs:
Customer Service Manager
Job in
Manama, Bahrain
Listed on 2026-07-03
Listing for:
Euro Staffs
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
Apply for Customer Service Manager at Euro Staffs in Manama, B13, BH. This full time on site position offers great opportunities for career growth.
About the RoleOnService Business Solutions W.L.L. provides customer support, business process services, and client experience solutions for organizations across a variety of industries. We are seeking a Customer Service Manager to oversee customer support operations, improve service quality, and lead a team focused on delivering exceptional customer experiences.
Why Join Us- Career Development Opportunity:
Lead a customer-focused team with opportunities for professional growth. - Competitive Compensation:
Receive a salary and benefits package aligned with the Bahrain customer service market. - Collaborative Workplace:
Work in a supportive environment that values teamwork, innovation, and service excellence. - Meaningful Contribution:
Help strengthen customer satisfaction and contribute to the organization's long-term success.
- Oversee daily customer service operations and support activities.
- Lead, coach, and develop customer service representatives.
- Monitor service quality and implement continuous improvement initiatives.
- Resolve escalated customer inquiries and service issues.
- Track key performance indicators and prepare operational reports.
- Coordinate with internal departments to improve customer experience.
- Ensure compliance with company policies and service standards.
- Experience in customer service, client support, contact center operations, or service management.
- Previous supervisory or management experience is preferred.
- Proven ability to improve customer satisfaction and team performance.
- Customer service leadership and team management and coaching.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution.
- Proficiency in Microsoft Office and customer relationship management (CRM) systems.
- Bachelor's degree in Business Administration, Management, Customer Service, or a related field.
- Professional customer service or leadership certifications are an advantage.
الراتب المدفوع: BD٩٥٠٫٠٠٠لكل شهر موقع العمل: بشكل شخصي
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