Customer Service & Logistics Intern

Customer Service & Logistics Intern

Duration: 2 Months

• Customer Service Support:
  • Respond to customer inquiries via email and phone regarding order status, delivery schedules, and product availability.
  • Assist in resolving basic customer issues and escalating complex problems to senior team members.
  • Maintain accurate customer records and interactions within our systems.
  • Provide timely updates to customers on their orders and shipments.
• Logistics Support:
  • Assist with tracking shipments and coordinating delivery updates with carriers and internal teams.
  • Help verify and process logistics documentation (e.g., shipping labels, proof of delivery).
  • Support basic data entry for logistics activities and inventory movements.
  • Communicate with warehouse personnel or third-party logistics providers to ensure smooth operations.
• General Support:
  • Assist with data collection and basic reporting for both customer service metrics and logistics performance.
  • Contribute to ad‑hoc projects aimed at improving customer satisfaction or logistics processes.

• No prior experience required, but an interest in customer service, logistics, or operations is a strong plus.
• Proactive, organized, and capable of managing multiple tasks in a fast‑paced setting.
• Excellent verbal and written communication skills with a customer‑focused approach.
• Eager to identify issues and contribute to solutions.
• Ability to work collaboratively and effectively within a team.
• Quick learner, able to grasp new concepts and systems rapidly.
• Meticulous approach to data entry and record‑keeping.

• Currently enrolled in a Bachelor's or Associate's degree program in Business Administration, Supply Chain Management, Logistics, Marketing, Communications, or a related field.
• Must be able to commit to the full 2-month internship duration.

• Software Proficiency:
  • Microsoft Office Suite:
    Proficient in Word, Outlook, and basic Excel (e.g., data entry, simple formulas).
  • CRM/ERP Exposure (Bonus):
    Familiarity with customer relationship management (CRM) software or enterprise resource planning (ERP) systems is a plus.
• Strong desire to provide excellent service and build positive customer relationships.
• Ability to organize tasks, manage time effectively, and maintain accurate records.
• Capable of interacting professionally with colleagues, customers, and external partners.
• Ability to gather information and identify patterns in data.

No Relocation support available.

Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes, Tang powdered beverage, Chiclets and Trident gum and Halls candy.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Intern (Fixed Term)