Customer Service; Bangla Speaking

Apply for CUSTOMER SERVICE (BANGLA SPEAKING)

Location:

Manama, B13, BH. Full time on site position offers great opportunities for career growth.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

• Job Type: Full-time
• Pay: BD200.000 - BD250.000 per month
• Education:
  
  Bachelor’s (Required)
• Experience:
  
  Total work: 2 years (Required), Customer service: 1 year (Required)
• Language:
  English (Required), Bangla (Required)
• Work Location:
  
  In person

Application Question(s):
What is your nationality? ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?