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HSBC Corporate and Institutional Banking (CIB) is a markets‑led, financing‑focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long‑term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.
We are seeking an ambitious Bahraini national to work as part of the Bahrain CIB Coverage team.
Responsibilities- Provide frontline over the counter service for corporate customers including addressing queries, handling documents with appropriate authorisation checks, routing queries and documents to the right HSBC teams internally and sharing of documents/instruments with authorized client representatives.
- Manage Corporate Counter activities, including liaising with company representatives over the counter.
- Act as the first point of contact for customers at the corporate counter.
- Answer customer/accounts department queries and guide customers to the relevant HSBC department as required; share relevant RM/team information internally as needed.
- Receive customer requests over the counter and accept documents after completing preliminary checks.
- Perform preliminary checks prior to receiving documents, using HSBC systems for CIB for Corporate, GPS and GTS transactions.
- Perform authorisation checks and release ready items (documents/cheques/cheque books/trade documents/trade guarantees and other ready documents).
- Obtain relevant approvals in exception scenarios.
- Provide counter back‑up for the Trade counter during leave periods.
- Experience in customer‑facing operations/service (counter or branch‑style environment).
- Attention to detail for preliminary checks and authorisation/signature validation.
- Ability to manage customer queries and route requests to the correct internal teams.
- Sound judgement to escalates and obtain approvals for exceptions (e.g., unauthorised messenger, signature mismatch).
- Organised approach to handling documents and managing multiple requests.
- Ability to handle documents and communicate with clients in English and Arabic.
- Ability to work collaboratively across teams, communicate clearly with diverse customer representatives, and ensure fair, consistent service.
- Support colleagues through back‑up coverage and share relevant information responsibly to help teams succeed together.
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