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Job Description & How to Apply Below
As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repair services. You will ensure timely, professional, and efficient communication between customers and the workshop, while actively promoting products and services to drive customer satisfaction and revenue growth.
- Communicate and receive customer requests efficiently and professionally
- Achieve monthly sales targets through effective service recommendations
- Identify client requirements and accurately record vehicle issues
- Respond to customer inquiries in a timely and courteous manner
- Upsell and cross-sell relevant products and services
- Maintain excellent customer service to ensure repeat business
- Follow up on job orders and service progress with internal teams
- Ensure compliance with quality standards, processes, and policies
- Submit regular reports on service performance and KPIs
- Follow and implement EHSQ (Environment, Health, Safety & Quality) guidelines
- Perform other job-related duties as assigned
- Prior experience in a similar role within the automotive sector
- Strong interpersonal and communication skills
- Customer-first mindset with a sales-oriented approach
- Familiarity with vehicle systems and service processes
- Ability to multitask in a fast-paced environment
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