Service Advisor Motot Service Center Mameer

• Welcome customers and understand their vehicle service, maintenance, and repair requirements.
• Conduct initial vehicle inspections, document customer complaints, and prepare accurate job cards.
• Explain recommended repairs, maintenance requirements, labor charges, parts costs, and service timelines clearly to customers.
• Prepare and communicate service quotations and obtain customer approval before proceeding with repairs.
• Demonstrate strong negotiation and persuasion skills to convert service enquiries into confirmed repair orders and maximize service sales.
• Follow up with customers on pending quotations, additional repair requirements, and service approvals.
• Coordinate with workshop technicians, parts departments, and service management to ensure timely and efficient vehicle servicing.
• Keep customers informed about repair progress, delays, additional costs, and vehicle delivery schedules.
• Explain completed repairs and services to customers during vehicle handover and ensure their concerns have been addressed.
• Handle customer complaints, resolve service-related issues professionally, and escalte complex matters when necessary.
• Identify opportunities for additional services, preventive maintenance, and genuine spare parts sales.
• Maintain accurate customer records, service histories, job cards, quotations, invoices, and other service documentation.
• Follow up with customers after service completion to obtain feedback and promote customer retention.
• Achieve assigned targets for labor sales, service revenue, customer satisfaction, upselling, and service retention.
• Ensure compliance with company policies, service center procedures, quality standards, and health and safety requirements.

• Welcome customers and understand their vehicle service, maintenance, and repair requirements.
• Conduct initial vehicle inspections, document customer complaints, and prepare accurate job cards.
• Explain recommended repairs, maintenance requirements, labor charges, parts costs, and service timelines clearly to customers.
• Prepare and communicate service quotations and obtain customer approval before proceeding with repairs.
• Demonstrate strong negotiation and persuasion skills to convert service enquiries into confirmed repair orders and maximize service sales.
• Follow up with customers on pending quotations, additional repair requirements, and service approvals.
• Coordinate with workshop technicians, parts departments, and service management to ensure timely and efficient vehicle servicing.
• Keep customers informed about repair progress, delays, additional costs, and vehicle delivery schedules.
• Explain completed repairs and services to customers during vehicle handover and ensure their concerns have been addressed.
• Handle customer complaints, resolve service-related issues professionally, and escalte complex matters when necessary.
• Identify opportunities for additional services, preventive maintenance, and genuine spare parts sales.
• Maintain accurate customer records, service histories, job cards, quotations, invoices, and other service documentation.
• Follow up with customers after service completion to obtain feedback and promote customer retention.
• Achieve assigned targets for labor sales, service revenue, customer satisfaction, upselling, and service retention.
• Ensure compliance with company policies, service center procedures, quality standards, and health and safety requirements.

• Excellent English communication skills, both verbal and written.
• Strong negotiation, persuasion, and customer handling skills.
• Excellent interpersonal skills with the ability to build trust and maintain long-term customer relationships.
• Customer-focused approach with a strong commitment to service quality and customer satisfaction.
• Ability to explain technical vehicle issues in simple, customer-friendly language.
• Strong sales orientation, commercial awareness, and ability to identify additional revenue opportunities.
• Good planning, coordination, problem-solving, and time management skills.
• Ability to handle customer complaints and challenging situations professionally.
• Proficiency in MS Office and familiarity with automotive dealer management systems (DMS) or workshop management software.
• Ability to work under pressure in a fast-paced service center environment and manage multiple customer requests simultaneously.
• Strong attention to detail and accuracy in preparing quotations, job cards, and service documentation.

We are looking for a Service Advisor who…