Student Success Advisor

Responsibilities

• Advise and support students at risk in relation to course selection registration academic workload and progression requirements
• Monitor the attendance of students at risk and proactively follow up with students who demonstrate concerning attendance patterns or are missing classes
• Monitor the academic performance and engagement of students at risk throughout the semester and proactively follow up to provide guidance encouragement and appropriate support
• Identify students who may require additional academic personal or wellbeing support and coordinate referrals to academic advisors the University Counselor or other relevant University support services as appropriate
• Coordinate meetings and follow-up between students and their academic advisors and or the University Counselor to ensure that identified concerns are appropriately addressed
• Maintain appropriate records of student interventions follow-ups referrals and outcomes while ensuring confidentiality and adherence to University policies and procedures
• Provide support in counselling-related student matters including assisting with student follow-up and coordination with the University Counselor as required
• Assist with receiving reviewing coordinating and processing student grievance and appeal requests in accordance with University policies and procedures as required
• Contribute to the development and implementation of student retention and early-intervention strategies and initiatives
• Perform other duties and responsibilities related to student success support and retention as assigned or required

Demonstrated commitment to student success, retention, and holistic student support.

Strong interpersonal skills and the ability to build trust and rapport with students, particularly students experiencing academic or personal challenges.

Ability to identify students at risk and proactively initiate appropriate interventions and follow-up.

Ability to work independently with minimum direction and strict adherence to deadlines while handling multiple tasks simultaneously.

Knowledge of university policies and regulations related to registration, academic progression, student conduct, grievances, and appeals.

Ability to handle sensitive student matters with professionalism, discretion, empathy, and confidentiality.

Ability to work proactively and collaboratively with various internal and external constituencies.

Excellent oral, written, and interpersonal communication skills in both English (US) and Arabic.

Excellent planning, organization, follow-up, and case management skills.