Analyst Operations Settlement
Job Description & How to Apply Below
- Manage the day-to-day operations of stc pay kiosks and follow up on all related operational activities
- Monitor kiosk performance and availability across all kiosk services add money charity Fawateer and international transfers ensuring machines are operational at all times
- Identify and report any kiosk abnormalities malfunctions or service disruptions and elevate to the relevant teams and vendors for timely resolution
- Perform daily reconciliation of kiosk transactions against stc pay system records acquirer merchant statements cash collections and bank statements
- Perform and monitor settlement activities ensuring all kiosk amounts settle accurately and within agreed timelines and follow up on unsettled or delayed items
- Investigate reconciliation discrepancies failed reversed or unapplied transactions and related customer complaints and coordinate with relevant parties to resolve them
- Coordinate with kiosk vendors the acquiring partner IT Finance and Customer Care on operational issues maintenance cash handling and service level adherence
- Participate in the testing of new kiosk services software releases system integrations and fixes prior to go-live and document test results and issues
- Visit kiosk locations from time to time as needed to inspect machine condition placement and branding and support on‑site issue resolution
- Review existing kiosk operational processes and procedures identify gaps and suggest enhancements to improve efficiencies controls and customer experience
- Prepare regular kiosk performance reconciliation and settlement reports for management and support finance in the month‑end close
- Ensure kiosk operations comply with internal policies controls and applicable CBB requirements and support the rollout of new kiosk locations
- Perform other duties as requested
- Bachelor s degree in Business, Information Technology or Fintech from a recognised university with a strong interest in fintech & digital payments Min of 1 to 3 years of experience in payments Fin Tech or banking operations, preferably in kiosk or self‑service channel operations, reconciliation or settlement Fluency in Arabic & English
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