Spa Therapist
Job Description & How to Apply Below
Summary
The Spa Therapist is responsible for delivering a range of spa treatments and therapies to guests, promoting relaxation, restoration, and overall well-being. Reporting to the Director of Spa, the Spa Therapist ensures exceptional guest experiences through quality treatments, in-depth knowledge and advising in respect of spa procedures and products, while maintaining high standards of cleanliness, hygiene, and safety.
Key Responsibilities- Perform a variety of spa treatments and therapies, including massages, facials, body scrubs, wraps, and other specialized treatments.
- Conduct thorough consultations with guests to assess their health history, preferences, and treatment goals.
- Recommend appropriate spa treatments and therapies based on assessments and guest preferences.
- Provide exceptional guest service and ensure guest comfort throughout spa treatments.
- Educate guests on the benefits of spa treatments, skincare products, and wellness practices to enhance their overall experience and promote home care routines.
- Maintain high standards of cleanliness, hygiene, and sanitation in treatment rooms, equipment, and common areas according to spa protocols and industry standards.
- Follow proper disinfection and sterilization procedures for equipment and tools after each use.
- Demonstrate knowledge of spa products, including skincare, aromatherapy oils, and wellness products.
- Recommend and promote retail products to guests, explaining their benefits and uses for ongoing skincare and wellness maintenance.
- Maintain accurate and up-to-date client records, including treatment notes, preferences, and product recommendations.
- Prepare treatment rooms before each guest arrival and ensure all supplies and equipment are stocked and ready for use.
- Stay informed about current spa trends, techniques, and industry best practices through training, workshops, and continuing education opportunities.
- Participate in team meetings, training sessions, and performance reviews as required by spa management.
- Flexibility with working schedule to support the needs of the spa.
- Understanding of cost control by using proper amounts of products.
- Ensures that all products used are kept to the manufacturer specification.
Actively promotes the spa, treatments, services as well as programs, promotions and/or discounts available.
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
Key Competencies- Efficiency of service delivery
- Excellent communication skills both written and verbal in English
- Organizational skills
- Computer literate
- Excellent customer service skills
- Complaint resolution
- Teamwork
- Flexibility
- Reliability
- “Can do” attitude
- Excellent grooming standards
- Certification or diploma in Massage Therapy, Aesthetics, Spa Therapy, or a related field. Additional certifications in specialized treatments (e.g., hot stone massage, aromatherapy) is an advantage.
- Previous SPA therapist experience is an advantage.
- Solid knowledge of spa treatments, facilities and products
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