Make a Difference Join Our Leidos TRICARE Team in Bahrain. Only candidates with U S Citizenship can be considered for this role. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.
Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills and contribute to a mission that matters.
As a BSR you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.
What You ll Do- Verify Benefits amp Enrollment:
Process enrollments, disenrollments, portability transfers and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis Primary Care Manager (PCM) Changes. Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. - Education amp Customer Service:
Offer guidance on TRICARE resources, benefits, enrollment and claims assisting beneficiaries both in person and over phone. - Claims Assistance:
Provide basic claims status updates and support. - Conduct Briefings:
Lead informational sessions for various events such as in out processing maternity and pre-separation retirement. - Data Management:
Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. - Assess amp Escalate Issues:
Evaluate the level of assistance needed and refer or escalat. - Compliance amp Confidentiality:
Comply with all HIPAA regulations maintain confidentiality and proper handling of Protected Health Information (PHI) and complete Leidos and other training courses on time. - Collaborate amp Support:
Assist with remote support train new team members and other duties as assigned.
- High School diploma or GED, or equivalent years of experienceU.S. Citizenship Eligible to obtain an allowing access to NSA Bahrain Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier
1)3+ years of customer service experience
Must meet all country specific requirements
- Fluent in English with strong written and oral communication
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Effective at delivering presentations
Ability to tactfully communicate with others, both in person and on the phone
Self-starter, able to work independently and with minimal supervision
Strong organizational, time management, and multitasking abilities
High attention to detail
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis Work background in the following areas: U.S. military healthcare delivery system or civilian managed care Medical or clinical environmentMHS Genesis or civilian healthcare systems, medical claims
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