Butler Coordinator

Butler Coordinator –
Raffles Hotels & Resorts

Location:

Manama, Capital Governorate, Bahrain

Company Description

Raffles Al Areen Palace Bahrain is a unique addition to Raffles Hotels’ portfolio, offering 78 private pool villas ranging from 1 to 3 bedrooms. Each villa spans over 400 sqm and features private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Located 40 minutes from the airport and 30 minutes from the city centre, the property offers easy access to Exhibition World Bahrain, Bahrain International Circuit, and the Al Dana Amphitheater, making it a prime destination for culture, entertainment, and business.

A dedicated team of Raffles Legendary Butlers delivers exceptional service and attention to detail, creating unforgettable moments for each guest.

Job Description

• Answer the telephone in line with Raffles’ brand standards and telephone etiquette guidelines.
• Monitor Message Box task completion for the butler team.
• Execute all mise‑en‑place duties and responsibilities on time, according to predetermined standards.
• Set up and prepare private dining condiments, utensils, and trays in accordance with departmental standards.
• Adhere to the guest recognition program by familiarising oneself with in‑house guest names and greeting guests by name.
• Present food and beverages in a manner that maintains departmental standards and maximises guest satisfaction.
• Seek feedback on food and beverage satisfaction and service directly from guests.
• Possess comprehensive knowledge of the menu, drinks list, and wine list to respond to guest inquiries and upsell appropriate items.
• Ensure guest expectations are met or exceeded by providing efficient, friendly, and attentive service.
• Know all arrival lists in advance (7 days prior or upon booking if less than 7 days) and guest profiles, including companions’ preferences submitted by the butlers.
• Curate experiences, including hotel and city activities, bespoke services, and rituals personalised as per guest preferences.
• Follow‑up on guests’ activities to ensure service delivery.
• Track and monitor services performed by other operational departments, ensuring butlers follow through with scheduled requests (turndown, maintenance, F&B).

Qualifications

• Positive personality with excellent eye for detail capable of working under pressure with minimal supervision.
• Strong organisational and problem‑solving skills with a proactive approach to guest engagement.
• Commitment to meet and exceed all performance standards.
• Continuous desire to develop professional skills and abilities.
• Adherence to standard operating procedures.
• Ability to work in a multicultural workforce.
• High integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
• Good knowledge of the entire Housekeeping Operations.
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills.
• Strong knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
• Fluency in English.

Additional Information

• Opportunity to join the first Raffles in Bahrain.
• Employee benefit card offering discounted rates worldwide.
• Learning programmes through Raffles Academies.
• Opportunity to grow talent within the property and across the world.
• Opportunity to make a difference through Corporate Social Responsibility activities.

• Entry level

• Full‑time

• Other

• Hospitality