Bell Attendant - Bahraini Talent

Join to apply for the Bell Attendant - Bahraini Talent role at Downtown Rotana in Manama, Bahrain.

We are currently seeking a passionate and dynamic front‑office professional who prides themselves on delivering extraordinary levels of customer service and creative solutions to guests.

As a Bellboy you are responsible for providing professional and customer‑focused service to our guests, ensuring their stay becomes a memorable experience. Your key responsibilities include:

• Receive guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Maintain up‑to‑date knowledge of the hotel and local services.
• Maintain awareness of guest profile through the Opera guest profile system.
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check‑out.
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.
• Deliver morning newspapers to rooms.
• Deliver guest messages and other deliveries immediately without delay in a professional manner.
• Ensure the concierge desk and storeroom are clean, tidy and well organized.

You should ideally have a diploma in hospitality or vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essential.

The ideal candidate will be customer‑driven with a courteous, helpful, proactive and “switched on” personality and a dynamic and approachable character. You must be physically fit, passionate and possess a positive attitude.

• Understanding the job
• Taking responsibility
• Recognizing differences
• Customer focus
• Adaptability
• Teamwork

Entry level

Full‑time

Customer service

Hospitality