Helpdesk Specialist

Job in Manama, Bahrain

Listing for: Nexcel Computer Solutions

Full Time position
Listed on 2025-12-19

Job specializations:

IT/Tech
HelpDesk/Support, Technical Support

Salary/Wage Range or Industry Benchmark: 14000 - 17500 BHD Yearly BHD 14000.00 17500.00 YEAR

Position: HELPDESK SPECIALIST

Job Description

To support and provide a rapid response service to inquiries from users and clients of the Organization, to help resolve problems and queries related to IT.

Roles & Responsibilities :

Receive and undertake logs reported through the Help Desk phone number.

Receive and undertake logs reported through the Help Desk email or system.

Support and troubleshoot user community in using MIS systems and basic issues.

Forward logs to the competent authority.

Follow up to completion and finalize the logs with the competent authority.

Keep users informed of updates, known errors, new facilities, or any IT-related changes, which may affect their working environment, by sending circulates and notices.

Submit regular reports about logs.

Perform other duties and related tasks as may be required from time to time.

Educational Qualifications & Certifications

National Diploma in Computer Science or Computer Engineering. Certification in A+, N+, MCDST, and MOUS are preferable.

Experience

Minimum 3 years progressive experience in helpdesk or technical support.

Skills Required:

Good communication skills. Must be fluent in English (speaking, reading, and writing) and preferably Arabic.

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