Helpdesk specialist
Job Description & How to Apply Below
Job Description
VAM Systems is currently looking for a HELPDESK SPECIALIST for our Bahrain operations with the following skillsets & terms and conditions:
Educational Qualification &Certifications:
- Must have Diploma degree or higher in Information Systems, Computer Science, Computer Engineering, IT, or a related field.
- Certification in A+, MOUS, Network+, or MCDST (Preferable).
- Minimum 2 years progressive experience in helpdesk or technical support.
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
- Receive and undertake logs reported through the Help Desk phone number.
- Receive and undertake logs reported through the Help Desk email or system.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
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