Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office, in Bahrain.
The Head of Application Support provides bank‑wide leadership and accountability for the stability, availability, resilience, and controlled change of the Bank’s application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury & markets, CRM, trade finance, AML/KYC & sanctions, regulatory & finance reporting, data platforms, and enterprise integration.
The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the Bank, IT vendors, and Managed-Service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost‑effective manner across a hybrid cloud environment spanning on‑premise, private cloud, and public cloud platforms.
As part of the Bank’s technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud‑hosted deployments, vendor‑managed services, and complex integration patterns.
The Job holder is expected to modernize and adopt AI‑enabled capabilities across application support; this includes embedding disciplined ITIL‑aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline
Responsibilities of the role
The job holder will be responsible for:
Strategy and Governance
Define, own and continuously evolve the Application Support strategy aligned with business objectives and the wider Group technology strategy, witch clear roadmap around Temenos and its digital ecosystem.Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed‑service providers.Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior‑level assurance for audits, regulatory reviews, and other examinations.Support the GCITO in shaping and executing Group‑wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits.Application Ecosystem Management
Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the Bank’s core banking and digital transformation strategy.Own and drive the rationalization and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.Ensure the application support model, service processes, and operational tooling are aligned to the Bank’s technology roadmap, including cloud‑hosted deployments, vendor‑managed services, and complex integration landscapes.As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root‑cause‑analysis, and durable remediation.Own and mature ITIL/Service Now‑aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.Collaboration and stakeholder management
Act as the most senior point of contact for business stakeholders and business‑technologist teams on application stability, integration, service performance, and operational risk.Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business…
